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Pricing: |
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The
price for support varies and depends on your current
hourly rate structure and the hours in which the work is
performed. |
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Support
Parameters: |
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- 2 hour Initial response time.
- Remote
support via phone or email.
- Onsite
support if necessary to resolve issue.
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Work
Schedule: |
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- Normal
Business Hours:
8am - 5pm MST
Monday - Friday
Billed at current hourly rate.
- Evening
/ Weekend Hours:
6pm - 8am MST
Monday - Friday, All day Saturday and Sunday
Billed at 1.5 times the current hourly rate.
- Holiday
Hours:
See list of observed Holidays below.
Billed at 2.0 times the current hourly rate.
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New Years Eve |
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New Years
Day |
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Memorial Day |
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Independence Day |
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Labor Day |
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Thanksgiving Day |
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Day after Thanksgiving Day |
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Christmas Eve |
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Christmas Day |
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